Question 1

What delivery service is used?

Accepted Answer

We use Royal mail for smaller packages and DPD for larger packages. First class. Posted out Monday to Friday. Last delivery sending out is Friday Morning. Anything after that will be sent the following Monday Morning.Please note, we will also have to take into account holidays such as Bank holidays and Christmas, Easter etc.

Question 2

I would like a subscription box!

Accepted Answer

This is something we are in discussions about, so watch this space!

Question 3

I hurt myself!

Accepted Answer

We are not responsible for any harm caused by our products. We send these out to you in perfect condition, if they are dmaged please refer to section on damages. These items are breakable, as stated on the website. Care is needed.

Question 4

What if I change my mind?

Accepted Answer

That would be a real shame, however if you do change your mind depending what time you have ordered we may be able to catch your order before it gets posted out in which case we will let you know and cancel and refund. If it has already been sent out, then once it has reached you, you can either refuse the delivery and we will refund once it has been returned back to us, or let us know and we will send a return address for you and we will refund once the delivery has been received and checked. We have the right to refuse or part refund if items have been used and full returns not received.We do not cover costs of returns once the parcel has been accepted your end.

Question 5

My parcel is damaged!

Accepted Answer

No!!Thats a real shame, however, these things happen. Send us an email with photos and we will send you a return address. Once they have been received back to us we can either refund you or resend the items you originally wanted. Please note on occasions if you have ordered from the "end of the line" section there may not be anymore to resend in which case we will notify you and do a refund. There is no charge for broken returns.

Question 6

How many beads do I receive?

Accepted Answer

As all our bead mixes are different, with different sizes and styles, its very hard to depict exactly how many. We go by weight, and ensure each mix has a really good mix!We currently only sell in 30g bags for acrylic beads the rest are all  50g bags, all well packaged and safely posted out.Our pictures sometimes show a hand holding beads, this is to show a size comparison, as well as a better look, this does not show exactly how many you will receive.